Besties Privacy Policy

This Privacy Policy describes how Besties (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hibesties.com or otherwise communicate with us regarding the Site.

By using the Site, you agree to the collection and use of your information in accordance with this policy. If you do not agree to this Privacy Policy, please do not access or use any of our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date at the top of this policy.

Information We Collect

To provide our services, we collect personal information about you from a variety of sources. The types of personal information we collect depend on how you interact with our Site:

• Information You Provide Directly: This includes basic contact details (name, address, phone number, email), order information (billing/shipping address, payment confirmation), account information (username, password), and any customer support communications—including photos or videos submitted for evaluations under our shipping or defect guarantee policies.
• Information Collected Automatically: When you visit our Site, we automatically collect certain info about your device and interaction, including usage data, IP address, device type, browser type, and unique device identifiers through cookies and similar tracking technologies.
• Information from Third Parties: We may obtain information about you from third-party vendors and service providers, such as our e-commerce platform (Shopify) and payment processors who handle your data securely on our behalf.

Cookies and Tracking Technologies

Like many websites, we use cookies on our Site to power our store, remember your cart, and optimize your browsing experience. Cookies help us understand how you interact with our Site so we can improve our services.

How We Use Your Personal Information

We use your personal information to fulfill our commitments to you and ensure a premium brand experience:

• Providing Products and Services: Fulfilling your orders, processing payments, arranging shipping, sending order confirmations, and allowing you to manage your account.
• Marketing and Advertising: Sending you promotional updates, newsletters, and tailored ads according to your communication preferences.
• Customer Support: Responding to your questions, processing cancellations, handling returns, or verifying imagery for our 90-Day Manufacturing Defect Guarantee.
• Security and Optimization: Monitoring for potential fraud, malicious activity, or system errors to safeguard your shopping experience.

Sharing Personal Information

We do not sell your personal data. We only share your personal information with trusted third parties who help us operate our business:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
• We share data with payment gateways, fulfillment partners, logistics services, and customer service applications necessary to process and ship your Besties safely to your door.
• We may share your information to comply with applicable laws and regulations, respond to a subpoena, or protect our rights.

Children’s Privacy

Because Besties are designed to bring joy to families, we take the safety and privacy of minors seriously. Our website is intended for purchase by parents and legal adults.

Your Rights and Choices

Depending on where you live (such as the EU/EEA, California, or other regions with advanced data protection laws), you may have certain rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request that your personal information be corrected, updated, or completely deleted.
• The right to opt-out of promotional marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our messages.

Contact Us

If you have any questions about our privacy practices, wish to make a request regarding your data, or would like to submit a query, please reach out to us at:

Besties Support Team
Email: support@hibesties.com