Terms of service
Besties Terms of Service
Last Updated: September 13, 2026
Welcome to Besties. This website, located at hibesties.com (the "Site"), the Besties mobile application (the "App"), and connected Besties devices (each, a "Device") are operated and provided by Besties Innovations LLC. Throughout these Terms, "we", "us", and "our" refer to Besties. We offer the Site, App, Devices, and all related information, tools, products, and services (collectively, the "Service") to you conditioned upon your acceptance of these terms, conditions, policies, and notices.
By visiting our Site, downloading or using our App, setting up or using a Device, or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink, including our Privacy Policy. These Terms apply to all users of the Site, App, and Devices.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you are otherwise legally authorized to enter into these Terms. The Site, online store, and App account holders are intended to be adults; a child does not create or hold an account and may only use a Device through a profile that a parent or legal guardian creates, manages, and controls.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws in connection with your use of the Site, App, Device, or Service.
2. General Conditions
We reserve the right to refuse or limit service to the extent permitted by applicable law. You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Site, App, Device, or Service without our express written permission.
You understand that information you submit through the Site or App, other than payment-card information, may be transferred across various networks and adapted to the technical requirements of connecting networks or devices. Payment-card information is encrypted during transmission and is processed by our authorized payment providers.
3. The Besties App and Connected Device
Parental Responsibility. A parent or legal guardian must create and manage any child profile, and must link, unlink, and manage connections between a Device and the App. Before creating a child profile or linking a Device, you will be asked to review and accept additional consents regarding data usage, audio recording (including Whisper voice messages and My Stories recordings), and chat management, as described in our Privacy Policy. You are responsible for ensuring you have the authority to provide this consent on behalf of the child.
How Whisper and My Stories Content Is Authorized and Delivered. When you approve a connection between your child's profile and another adult's account, you authorize that adult to send Whisper voice messages and record My Stories content that will be delivered to and played on your child's Device without prior review by you or the child's account manager. A My Stories recording is made once by the connected adult and may be played back to your child automatically and repeatedly at later, unscheduled times, rather than as a single, one-time message. If the connected adult has more than one linked child, the same My Stories recording is automatically made available to each of those children; you do not separately approve each individual recording. You can review Whisper messages and My Stories content after it has been played, in the App's Chat History, and you may unlink a connection at any time to stop further delivery of Whisper messages and My Stories content to your child.
License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App, and to use a Device you have purchased, solely for personal, non-commercial use in connection with the Service. This license does not permit you to copy, modify, reverse-engineer, decompile, or create derivative works of the App, Device firmware, or any related software, except to the extent such restriction is prohibited by applicable law.
Acceptable Use. You agree not to use the App or a Device to send, store, or transmit content that is unlawful, threatening, abusive, or that infringes another person's rights, and not to use the Service to attempt unauthorized access to our systems or another user's account or Device.
Message and Story Delivery is Not Guaranteed to be Instant. Heartbeats, Whispers, and My Stories notifications and playback are delivered over the internet and may depend on a Device's power state, battery level, wireless connectivity, and firmware behavior. A Device that is asleep or has limited connectivity may not receive, send, or play a message or story immediately. We do not guarantee real-time, instant, or uninterrupted delivery, playback, or notification of any message or story, and we are not liable for delays, non-delivery, or message loss caused by network, power, or connectivity conditions outside our reasonable control.
Updates. We may automatically update the App or a Device's firmware from time to time to add features, improve performance, address security issues, or maintain compatibility with our Service. Continued use of the App or Device after an update constitutes acceptance of any related changes to functionality described at the time of the update.
Suspension and Termination. We may suspend or terminate your access to the App or Service if we reasonably believe you have violated these Terms, misused the Service, or engaged in fraudulent or abusive conduct, to the extent permitted by applicable law.
Third-Party App Stores. If you download the App through a third-party app store (such as the Apple App Store or Google Play), your use is also subject to that platform's applicable terms of use.
4. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that information presented on the Site is accurate, complete, and current. However, product descriptions, images, features, specifications, prices, availability, pre-order timelines, and other information may occasionally contain errors or change over time.
The material on the Site is provided for general informational purposes and should not be relied upon as the sole basis for making decisions when more complete or current information is available. We reserve the right to update Site content at any time, but we are not obligated to update information except as required by applicable law.
5. Modifications to the Service and Prices
Product prices, shipping charges, promotions, and product availability are subject to change without notice before an order is placed. We reserve the right to modify or discontinue the Site, App, Service, products, features, or content at any time, subject to applicable law.
Changes to product prices or standard shipping rates will not retroactively change the amount charged for an order that we have already accepted, except when necessary to correct an obvious pricing error or as otherwise permitted by applicable law.
6. Products, Shipping, Cancellations, Returns, and Product Protection
Certain products or services may be available exclusively online through the Site and may be offered in limited quantities. Purchases are subject to our Refund & Return Policy and Shipping Policy, which are incorporated into these Terms by reference.
Product prices do not include shipping charges unless expressly stated otherwise. Applicable shipping charges are displayed at checkout before an order is completed. Delivery dates, transit times, and pre-order shipping timelines are estimates and are subject to the terms described in our Shipping Policy.
Pre-Order Cancellations: Pre-orders may be canceled at any time before shipment for a full refund, including any shipping charges paid.
In-Stock Order Cancellations: An in-stock order may be canceled only if the cancellation request is received and processed before a shipping label has been generated. Once an order has been fulfilled or transferred to a shipping carrier, it cannot be canceled.
30-Day Standard Returns: Eligible products may be returned by submitting a return request within 30 calendar days of the carrier-confirmed delivery date. Standard returns are subject to the eligibility requirements, original-shipping-charge rules, and an applicable Return Fee, which varies by delivery destination as described in our Refund & Return Policy. Products damaged after delivery through accidental damage, drops, impact, misuse, liquid exposure, unauthorized modification, or unauthorized repair are not eligible for a standard return.
Shipping Damage: Visible shipping damage must be reported within 7 calendar days of the carrier-confirmed delivery date. We may require photographs of the product, shipping box, shipping label, internal packaging, and affected areas. Verified shipping-damage claims will generally be resolved by replacing the affected product with the same item at no additional cost. A refund may be offered when a replacement is unavailable or when required by applicable law.
Incomplete or Incorrect Orders: Incomplete or incorrect orders should be reported within 30 calendar days of the carrier-confirmed delivery date. We will verify the issue and provide an appropriate resolution at no additional cost to the customer.
Exchanges: We do not currently process direct exchanges for standard returns. To obtain a different product, you must complete the standard return process and place a new order. This limitation does not apply to approved replacements for verified shipping damage, incomplete or incorrect orders, or covered manufacturing defects.
To help us process requests efficiently, please email support@hibesties.com and use the applicable subject line when possible: Cancellation Request, Return Request, Shipping Damage Claim, Order Issue, or Guarantee Claim, followed by your order number. Failure to use the suggested subject line will not, by itself, invalidate an otherwise eligible request.
90-Day Manufacturing Defect Guarantee: If a Bestie develops a verified manufacturing defect within 90 calendar days of the carrier-confirmed delivery date, we will repair or replace it at no additional cost. This guarantee covers verified internal manufacturing defects, electrical malfunctions, and hardware component failures occurring during normal intended use. It does not cover accidental damage, drops, impact, misuse, abuse, liquid exposure, unauthorized modifications or repairs, cosmetic damage, loss, theft, or normal wear and tear. We may require troubleshooting, photographs, videos, device information, or return and inspection of the product before approving a repair or replacement. This guarantee does not limit any rights or remedies available under applicable law.
For complete details about manufacturing-defect coverage, please review our 90-Day Manufacturing Defect Guarantee.
7. Accuracy of Billing, Shipping, and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all orders placed through the Site. You agree to promptly update your information when necessary so that we can complete transactions and communicate with you.
We reserve the right to refuse, limit, or cancel an order to the extent permitted by applicable law. Restrictions may apply per person, household, account, payment method, shipping address, billing address, or order. If we modify or cancel an order, we may notify you using the email address, billing address, shipping address, or phone number provided when the order was placed.
You are responsible for reviewing your shipping address before completing checkout. Address changes are not guaranteed after an order is submitted and cannot be made after the order has been processed for shipment. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address provided at checkout.
8. Optional Tools and Third-Party Services
We may provide access to third-party tools, payment services, shipping providers, applications, or links that we do not own or control. Your use of third-party services may be governed by the applicable third party's own terms and privacy policies.
To the fullest extent permitted by law, third-party tools made available through the Site are provided on an "as is" and "as available" basis without warranties, representations, or conditions from Besties. We are not responsible for third-party websites, services, content, or transactions, except to the extent responsibility cannot be excluded under applicable law.
9. Errors, Inaccuracies, and Omissions
Occasionally, information on the Site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping charges, transit times, pre-order timelines, availability, or inventory.
We reserve the right to correct errors, update information, or cancel an affected order if material information is inaccurate, including after an order has been submitted, to the extent permitted by applicable law. If we cancel an order because of our error, we will refund the amount paid for the canceled order.
10. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that access to the Site, App, or Device connectivity will always be uninterrupted, timely, secure, or error-free. Except for the express commitments stated in our Refund & Return Policy, Shipping Policy, and 90-Day Manufacturing Defect Guarantee, the Site, App, Device, and their online services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.
To the fullest extent permitted by applicable law, Besties Innovations LLC and our directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or similar losses arising from or relating to your use of the Site, App, Device, Service, or products.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain warranty disclaimers or limitations of liability, so some of the exclusions or limitations above may not apply to you. These Terms do not limit any non-waivable consumer rights available under applicable law.
11. Governing Law
These Terms and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
12. Contact Information
Questions about these Terms should be sent to us at:
Besties Support Team
Email: support@hibesties.com
Corporate Address:
Besties Innovations LLC
270 Cobb Pkwy SE Ste 140, #268
Marietta, GA 30060
United States