Help Center

Find answers to your questions about ordering, setting up,
and caring for your Bestie.

Orders & Shipping

  • Track My Order
  • How to order Besties
  • How soon it will be delivered
  • What countries do Besties ship to?
  • Buy and gift Besties to someone
  • Is there a discount code
  • Is there a monthly fee
  • Return policy

Setup & How it Works

Care, Safety & Troubleshooting

  • Bestie stop working/responding
  • Re-Pair Bestie with another person
  • Lost a Bestie
  • Can a kid break Bestie? (Durability: drops, water, heat, etc.)
  • Is there a chewing hazard?

Still need help? Contact us!

Can't find what you're looking for? Email your question to support@hibesties.com. Our team is here to help.