Help Center

Find answers to your questions about ordering, setting up,
and caring for your Bestie.

Orders & Shipping

Setup & How it Works

Care, Safety & Troubleshooting

  • Bestie stop working/responding
  • Re-Pair Bestie with another person
  • Lost a Bestie
  • Can a kid break Bestie? (Durability: drops, water, heat, etc.)
  • Is there a chewing hazard?

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Can't find what you're looking for? Email your question to support@hibesties.com. Our team is here to help.