Besties Shipping Policy

At Besties, we want to ensure your new Bestie arrives safely, securely, and as quickly as possible. Because we believe in an entirely transparent checkout experience with zero hidden fees, we are proud to offer Free Tracked Standard Shipping on all domestic orders.

Order Processing, Handling & Cancellations

We work efficiently to get your order packed and out the door:

• In-Stock Items: All standard, in-stock orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and major holidays).
• Pre-Orders: If you placed a pre-order for an upcoming Bestie, it will ship out immediately once it physically arrives at our warehouse. Estimated ship windows for pre-orders are clearly noted on the individual product page at the time of purchase.
• Immediate Cancellations: If you accidentally placed an order or changed your mind, we allow you to cancel your order completely free of charge as long as a shipping label has not yet been generated by our fulfillment team.

Estimated Delivery Timelines

Once our warehouse hands your package over to the carrier, your package is fully tracked from our doors to yours. Standard domestic transit typically takes 3 to 7 business days to arrive depending on your location.

Please note: Transit times are estimates provided by our shipping partners (such as USPS, UPS, or FedEx) and can occasionally be delayed by weather or peak seasonal volume.

Tracking Your Bestie

The moment your package is scanned by our shipping carrier, an automated email containing your unique Tracking Number and link will be sent to the email address you used at checkout. Please allow up to 24 hours for the tracking status to update on the carrier's portal.

Address Accuracy Responsibilities

Please double-check your shipping address carefully before finalizing your payment. We are only able to make adjustments to a shipping address before the item leaves our warehouse. If a package is returned to our warehouse by the carrier due to an incorrect or incomplete address provided by the customer, a redelivery fee may apply.

Lost, Stolen, or Missing Packages

Once the shipping carrier updates your tracking status to "Delivered," our responsibility for the package is complete. Besties is not responsible for items that are stolen, misplaced, or missing from your delivery address after a successful carrier drop-off.

If your tracking link confirms delivery but you cannot find your package, we recommend taking the following steps:

• Check around your property, side doors, back porch, or with neighbors to see if it was placed safely out of view.
• Wait 24 to 48 hours—carriers occasionally scan a package as delivered a day before it actually arrives on your doorstep.
• Contact the logistics carrier directly (USPS, UPS, or FedEx) with your tracking number to verify exact GPS drop-off coordinates or to file a missing mail search.

Damages and Transit Issues (3-Day Window)

If your package arrives and your Bestie has been physically broken or damaged by the shipping carrier during transit, you are completely covered by our transit guarantee. As outlined in our Refund Policy, please notify our team within 3 days of delivery using the exact subject line: Damage Claim - [Your Order Number] with clear photos of the damage so we can send you a free replacement right away.

Contact Shipping Support

If you have any questions regarding a pending shipment, an address change, or tracking updates, our team is here to help:

Besties Shipping Team
Email: support@hibesties.com