Besties Shipping Policy

At Besties, we want to ensure your new Bestie arrives safely, securely, and as quickly as possible. Shipping charges are based on the delivery destination and are clearly displayed at checkout before payment.

Order Processing, Handling & Cancellations

We work efficiently to get your order packed and out the door:

• In-Stock Items: All standard, in-stock orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and major holidays).
• Pre-Orders: If you placed a pre-order for an upcoming Bestie, it will ship once it physically arrives at our warehouse and is ready for fulfillment. Estimated shipping windows for pre-orders are clearly noted on the individual product page at the time of purchase.
• Immediate Cancellations: If you accidentally placed an order or changed your mind, we allow you to cancel your order completely free of charge as long as a shipping label has not yet been generated by our fulfillment team.

Estimated Delivery Timelines

Once our warehouse hands your package over to the carrier, your package is tracked from our doors to yours. Estimated transit times after shipment are:

• Contiguous United States: 5 to 8 business days.
• Alaska, Hawaii, and Puerto Rico: 5 to 10 business days.

Please note: Delivery times are estimates and are not guaranteed. Weather conditions, carrier disruptions, peak seasonal volume, and destination-related delays may affect delivery.

Tracking Your Bestie

The moment your package is scanned by our shipping carrier, an automated email containing your unique Tracking Number and link will be sent to the email address you used at checkout. Please allow up to 24 hours for the tracking status to update on the carrier's portal.

Address Accuracy Responsibilities

Please double-check your shipping address carefully before finalizing your payment. We are only able to make adjustments to a shipping address before the item leaves our warehouse. If a package is returned to our warehouse by the carrier due to an incorrect or incomplete address provided by the customer, a redelivery fee will apply before the package is reshipped: $9.99 for delivery addresses in the contiguous United States, or $19.99 for Alaska, Hawaii, and Puerto Rico, matching our standard shipping rates.

Lost, Stolen, or Missing Packages

If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us at support@hibesties.com. Our support team will help review the tracking information and work with the shipping carrier to investigate the shipment.

If your tracking link confirms delivery but you cannot find your package, we recommend taking the following steps:

• Check around your property, side doors, back porch, mailbox, package locker, or with neighbors to see if it was placed safely out of view.
• Wait 24 to 48 hours, as carriers occasionally mark a package as delivered shortly before it physically arrives.
• Contact the local carrier office with your tracking number to request additional delivery details, including any available delivery scan or GPS information.
• Contact Besties Support so we can document the issue and assist with the carrier investigation.

Damages and Transit Issues (7-Day Window)

If your package arrives and your Bestie has been physically broken or damaged by the shipping carrier during transit, you are completely covered by our transit guarantee. As outlined in our Refund Policy, please notify our team within 7 calendar days of the carrier-confirmed delivery date using the exact subject line: Shipping Damage Claim - [Your Order Number] with clear photos of the damaged product and shipping packaging so we can send you a free replacement right away.

Contact Shipping Support

If you have any questions regarding a pending shipment, an address change, tracking updates, or a missing package, our team is here to help:

Besties Shipping Team
Email: support@hibesties.com