Besties Refund & Return Policy

At Besties, we want you to absolutely love your new Bestie. We put incredible care into crafting every single detail, and we want your unboxing experience to be perfect.

Order Cancellations (In-Stock & Pre-Orders)

We work efficiently to get your orders packed and out the door as quickly as possible. Because our fulfillment system processes orders rapidly, our cancellation policies are strictly time-sensitive:

• Pre-Orders: You may cancel a pre-order for an upcoming item at any time before it officially ships from our warehouse for a full refund.
• In-Stock Orders: If you accidentally placed an order for an in-stock Bestie or changed your mind right away, please email us immediately at support@hibesties.com using the exact subject line: Cancellation Request - [Your Order Number].

Standard Returns (14-Day Window)

If your Bestie isn't the perfect fit for your space, we offer a 14-day return window from the date your package is delivered.

We want you to experience your Bestie completely risk-free! You are welcome to open the box, set it up, and see how it looks. If you are not completely happy with the experience, you can return it. All we ask is that the product is completely free of any defects, remains in its original, undamaged condition, and is packed back inside its original box with all custom foam and inserts included.

How to Start a Return

To ensure prompt processing, we require all standard return emails to use a specific subject line format:

1. Email our support team at support@hibesties.com using the exact subject line: Return Request - [Your Order Number].
2. If your return meets our guidelines, we will send you a prepaid return shipping label via email.
3. Carefully place the Bestie back into its original custom packaging, attach the label to the shipping box, and drop it off at the designated carrier.

Refund Details & Return Shipping Fees

Because we proudly offer Free Tracked Shipping on all initial orders, we do not cover the cost of return shipping.

• The Return Fee: A fee of $15.00 per item will be deducted from your final refund amount to cover the cost of prepaid return shipping labels, multi-item packaging weight, and restocking logistics.
• Processing Time: Please allow our team to inspect the products, approve the return, and process your refund. Once we initiate the refund, please allow another 5 to 10 business days for the funds to appear on your bank account, depending on your bank.

Exchanges

Right now, we’re not able to process direct exchanges. The fastest way to get what you need is to return your current item following our standard return steps, and place a new order separately through our store.

Shipping Damages & Transit Issues (3-Day Window)

Please inspect your package immediately upon arrival. In the rare event that your Bestie arrives physically damaged or broken due to transit, we will exchange it for a brand-new one completely free of charge, with no return shipping fees required from you.

To qualify for a free transit damage exchange, you must contact us at support@hibesties.com within 3 days of delivery using the exact subject line: Damage Claim - [Your Order Number] along with clear photos of both the broken product and the condition of the shipping box.

90-Day Manufacturing Defect Guarantee

If your package arrived safely, but your Bestie experiences an internal technical issue, hardware malfunction, or manufacturing defect down the road, you are fully protected under our 90-Day Manufacturing Defect Guarantee.

Any technical claims made outside of the initial 3-day transit damage window must follow our standard guarantee claim instructions. For more details on what is covered and how to file an evaluation request, please visit our dedicated 90-Day Guarantee Page.